|
|||||
|
There are three main goals in most businesses… Firstly to attract potential clients. Secondly to convert those potential clients into actual clients by getting them to book or buy from you. And thirdly to cultivate those clients into regular clients who come back again and again. Doing activities that focus on all three of . . . → Read More: Avoiding Feast And Famine Periods In Your Health And Beauty Business Everyone can make a difference in customer service. Every employee and every person. Whether your job is the CEO of a multi-million dollar company or the janitor of a mom and pop, you are invaluable to those around you. And customer service training starts from the top down. When it comes to customer service, . . . → Read More: Trickle Down Customer Service Training Crappy customer service is everywhere: unmanned checkout counters, personnel wandering about, employees chatting or text messaging on their cell phones . . . as a partial list. Poor service has become the norm rather than the exception. Business owners and managers take note! Here are some troubling facts regarding poor customer service: 1. . . . → Read More: Improve Your Customer Service And Retain The Customers You Have Do you have customer satisfaction surveys in place? If you don’t, we highly recommend that you do. In a recent report from BenchmarkPortal, the top 3 post-call survey methods were: 1) Live telephone interviews 33.7% 2) Post-call IVR surveys 23.8% 3) Email surveys 15.8% The significant findings as a result of this report include: . . . → Read More: Do You Use Customer Satisfaction Surveys? We,the people, make the difference. I’ve been speaking and writing about how important creating relationship is with your customers–current, potential, or future. The 2008 CSO Insight’s Sales Performance Optimization Survey (14th edition) found the #1 reason companies win deals is because of their relationships with prospects. And conversely, a major reason they lose deals . . . → Read More: We, The People, Make A Difference Everything these days cost money, there is no way around it. So the best way to build a relationship with people, to get people informed of your product or informed of your service is to simply give stuff away for free. Every body loves free items, would you hate it if you got . . . → Read More: Increase Customer Loyalty By Giving Away Freebies |
 |
||||
|
Copyright © 2012 Worldarticle : the place for articles - All Rights Reserved |
|||||
